At OSMS, we promise to do everything possible to make sure you are
SAFE IN OUR CARE.

As the COVID-19 pandemic continues to affect our world, our country and our community, the northeast Wisconsin area has come together to support each other. At OSMS, the health and safety of our patients, staff and the general public is our priority. Even during these unprecedented times, we know you still need to live your life as much as you can. We have made decisions that impact patient care based on CDC and Wisconsin Department of Health Services guidelines to ensure maximum health and safety.

We thank you for your flexibility and understanding during this time. We are constantly assessing the evolving situation and will continue making adjustments and communicating them to you as needed.

STEPS WE ARE TAKING TO STAY SAFE DURING THE CORONAVIRUS PANDEMIC

Our Patients

To ensure the safety of our patients, we are taking the following steps:

  • Screening Questions: Patients are asked a series of health-related questions when they set up an appointment to ensure everyone who enters our clinics are healthy
  • Face Mask Usage: We are requiring all patients and guests who enter the building to wear a face mask.
  • Hand Sanitizer: Hand sanitizer is available at our front desks and throughout our clinics for our patients to use during their visit.

Our Clinics

When anyone enters our clinics, we want to make sure they feel safe and confident that our front desk, reception areas, exam rooms, restrooms and communal spaces are clean and do not contract the risk of coronavirus. The following measures are being practiced in all of our clinics, which include Green Bay, Appleton and Marinette.

  • Disinfecting: We are continuously disinfecting commonly touched surfaces such as doors, railings, handles and elevator keypads
  • Exam Room Sanitation: Each exam room is thoroughly cleaned and sanitized after it is utilized.
  • Social Distancing Signage: Marked areas throughout our lobby indicate where to sit and stand to adhere to social distancing guidelines

Our Team

To ensure the safety of our valued team members, we have enforced the following guidelines:

  • Temperature Checks: All team members must have their temperature checked before entering the building.
  • Face Mask Usage: All team members must wear a face mask.

The OSMS Acute Injury Clinic

If you require care in a safe place for an injury or new joint or muscle pain, we encourage you to visit the OSMS Acute Injury Clinic. If you have a new acute injury, like a fracture, sprain, laceration, or NEW muscle or joint pain, we will be happy to see you. Learn more about the Acute Injury Clinic by clicking here.

Bellin Orthopedic Surgery Center

At Bellin Orthopedic Surgery Center, we are constantly assessing the situation related to the COVID-19 pandemic in our community and following strict policies and procedures to keep our patients’, staff and doctors’ safety at the forefront. In accordance with available guidance from all regulatory, national, state and local authorities and associations such as the CDC and Wisconsin Department of Health, our facility is diligently following cleaning, sanitizing and safety protocols. We are also enforcing a no-visitor policy except for minors and patients who require a caregiver.

Telemedicine Visits

Telemedicine appointments (online meetings with our OSMS doctors) are currently available for established patients who have been seen within the last six months. Examples of telemedicine appointments include rheumatology follow up appointments or orthopedic post-op appointments. Our goal is to expand the use of telemedicine in the future.

We’ve taken steps to ensure your telemedicine appointment with your doctor is safe and secure. Each doctor will determine which appointments will qualify for telemedicine.

If you have any questions about your recently rescheduled or upcoming appointment, and if it qualifies for telemedicine, please contact our office at 920-430-8113.

FREQUENTLY ASKED QUESTIONS

If you have a question about your current or future care, we have a team of doctors and nurses available to help. Please contact us through our patient portal or call our office at 920-430-8113.

A telemedicine appointment is an online, virtual meeting with your OSMS doctor. You and your doctor will be able to see and talk to each other through video calling. To join your virtual appointment, you will need access to a reliable internet connection and a smartphone, tablet or computer. For the best experience, join on a smartphone or tablet.

You will receive an email from your doctor with a link to access your telemed appointment. To attend your appointment from your smartphone or tablet, be sure to download the app through the links in the email. We ask that you click the link and join the appointment up to 15 minutes before your scheduled time to ensure you are prepared.

We have partnered with MediCopy to fulfill your Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning release of medical information.

Medical Records

Patients can request copies of their medical records at no cost, but delivery fees apply for postage (for records exceeding 80 pages), so provide an email address! Please provide an email address on the authorization to expedite the process and delivery method. Records sent via email or to another provider are complimentary. Requests are completed within two (2) business days after receipt by MediCopy.

To request your medical records please fill out one of the following authorization forms:

If you have any questions, please contact MediCopy:
online chat: MediCopy.net | phone: 866-587-6274 | email: contact@medicopy.net

REQUEST AN APPOINTMENT