Telemedicine appointments (online meetings with our OSMS doctors) are currently available for established patients who have been seen within the last six months. Examples of telemedicine appointments include rheumatology follow up appointments or orthopedic post-op appointments. Our goal is to expand the use of telemedicine in the future.

We’ve taken steps to ensure your telemedicine appointment with your doctor is safe and secure. Each doctor will determine which appointments will qualify for telemedicine.

If you have any questions about your recently rescheduled or upcoming appointment, and if it qualifies for telemedicine, please contact our office at 920-430-8113.

FREQUENTLY ASKED QUESTIONS

A telemedicine appointment is an online, virtual meeting with your OSMS doctor. You and your doctor will be able to see and talk to each other through video calling. To join your virtual appointment, you will need access to a reliable internet connection and a smartphone, tablet or computer. For the best experience, join on a smartphone or tablet.

Please watch the applicable video tutorial below so you understand how to connect to your appointment. We ask that you click the link and join the appointment up to 15 minutes before your scheduled time to ensure you are prepared.

When you join the meeting, make sure your camera and microphone are enabled. Also, if your device asks, allow Cisco Webex Meetings permission to both the camera and the microphone.

Your appointment is conducted through a program called Cisco Webex Meetings. Be assured that your security and privacy is one of our top priorities, which is why we chose this program. Webex allows us to take the necessary steps to ensure that your personal information and any discussions you have over video calling is secure.

You can read more about safety and security here.

While you cannot place a test call on a mobile device, you can make sure Cisco Webex Meetings is working by placing a test call here.

No, interactions are not recorded.

VIDEO TUTORIALS

How to join your appointment via iPhone or iPad

  1. Open the confirmation email for your appointment and find the link to download Cisco Webex Meetings for iPhone or iPad.
  2. Download Cisco Webex Meetings from the App Store.
  3. Open Cisco Webex Meetings and acknowledge the Terms of Service.
  4. Return to your appointment confirmation and open the meeting link at the bottom of the email when you’re ready to join.
  5. Enter your name and email.
  6. Allow access to the microphone and camera so your doctors can see and hear you.
  7. Make sure your camera and microphone are on, then tap to join.

How to join your appointment via Android device

  1. Open the confirmation email for your appointment and find the link to download Cisco Webex Meetings for Android/Samsung.
  2. Install Cisco Webex Meetings from the Google Play Store.
  3. Open Cisco Webex Meetings and acknowledge the Terms of Service. Give access to the microphone and camera.
  4. Return to your appointment confirmation and open the meeting link at the bottom of the email when you’re ready to join.
  5. Follow the prompts and make sure to enable your microphone and camera so your doctors can see and hear you. Tap join when you’re ready.
  6. Enter your name and email, then tap okay.

How to join your appointment from a Mac

  1. Open the confirmation email regarding your appointment
  2. Find the meeting link at the bottom and click on it.
  3. Webex will automatically download an app. Open it to join the meeting.
  4. Click continue. If asked, allow access to your microphone and camera.
  5. Make sure your camera and microphone are on so your doctor can see and hear you. Click join when ready.

How to join your appointment from a PC

  1. Open the confirmation email regarding your appointment.
  2. Find the meeting link at the bottom and click on it.
  3. Webex will automatically download an app. Open it to join the meeting.
  4. Enter your name and email, then click next to join the appointment.
  5. Make sure your camera and microphone are on so your doctor can see and hear you