To improve their patient’s check-in experience, making the process smoother and more convenient, Orthopedic & Sports Medicine Specialists (OSMS), has implemented a new online pre-check-in system and introduced a self-check-in process to their clinic locations.

With online pre-check-ins, patients are granted access to complete all prior necessary information, complete and sign forms, and upload images of their insurance cards and driver’s license before they even get to the OSMS clinics.

“We invite our patients to provide us with feedback about our operations, so that we may improve our efforts and patient experience. All the input we receive is appreciated and taken seriously. So, when we received feedback about patients wanting a shorter check-in experience, we listened and got to work on fulfilling a new process for our patients,” Sarah Himstedt, OSMS Patient Experience Manager explained.

When it comes to checking in for their appointment, patients can now complete this process via their smartphone, an in-office iPad, or a self-check-in kiosk. The in-person kiosks or online check-in system enable patients to check-in for their appointments without having to stand in a line. The in-office kiosks are located in the reception areas at OSMS Green Bay, Marinette, Neenah, and Oshkosh, where patients can scan their driver’s license and complete check-in on their own.

For the OSMS satellite locations in Chilton, Oconto Falls, and Ripon, although there will not be in-office kiosks, patients will have the opportunity to check-in for their appointment via their smartphone or the office iPad.

Patients must note that pre-check-in and self-check-in are NOT the same. If the pre-check-in process is completed, patients MUST still self-check-in when they arrive to OSMS for their appointment.

If patients have any questions regarding the appointment reminders, precheck-in process, and the self-check-in process, please contact OSMS at (920)-430-8113.